For Customer Service or to Report a Claim, please call 855-371-7310 or 844-394-5805

Claims Pd Manager
 

This position will manage a team and processes for your assigned claims area(s) of responsibility. You will oversee and ensure the fair, ethical and timely management of first- and third-party personal automobile claims for his/her assigned area(s) of responsibility.  You will report to the Claims Director.
 

Position Responsibilities

• Directs and supervises internal property Claims Examiner staff through entire claims operations; effectively and efficiently manages independent adjusters, experts, and vendors.

• Reviews all new losses assigned to the Claim Examiner and provides technical direction and ongoing guidance.

• Manages an effective diary system to assure that all claims are handled timely and appropriately.

• Assists with hiring and training, and coaches and mentor’s unit personnel; responsible for performance evaluations of direct reports.

• Formulates recommendations regarding claims policies and procedures.

• Completes regular quality audits of assigned area(s) of responsibility claim/team members' work; records results and counsels’ staff to bring work to or above standards.

• Identifies and recommends process improvements that significantly reduce workloads or improve quality across for his/her assigned area(s) of responsibility.

• Ability to obtain appropriate state licensing as required.

• Proficient computer skills required including Microsoft Office Suite     

• Performs other duties as required.

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Position Qualifications

• Bachelor’s degree (B.A. or B.S.) or minimum seven years total related experience, 1-3 of which must be management experience in property claims.

• Adjusters License for states in which the Company conducts business.

• Fluent in Spanish preferred.

• Proficient with MS Office a plus

• Problem solving- proactively finding solutions to difficult or complex issues.

• Communication- strong verbal and written communication skills with the ability to adapt to many different personalities.

• Work ethic- demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality.

• Learning- commitment to continued training and learning to keep up with new industry and company changes.

• Strong teamwork skills; ability to work cooperatively and jointly with various staff members

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Certificates, Licenses, Registrations

• TX Adjuster License

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We offer excellent benefits including paid time off, holidays, 401k with employer matching, employer paid health benefits and more. Please forward your resume along with salary requirements to:

 

abrown@apollomga.com

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