For Customer Service or to Report a Claim, please call 855-371-7310 or 844-394-5805

Fire & Theft Adjusters
 

Summary of Position

Under moderate supervision, the experienced fire and theft adjuster manages, investigates, and resolves vehicle damage claims. The position requires in-depth interviewing skills, exceptional customer service, and the ability to capture thorough, relevant information to make a claim decision. They establish and maintain customer connections by understanding and meeting their needs and ensuring empathy and proactive communication. The adjuster documents claim files with notes, evaluations, and their decision-making process, and substantiates and negotiates losses. This position will report to the first-party manager. 

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Key Responsibilities:

This position is accountable for utilizing standardized procedures, receives calls from repair facilities and customers and completes evaluation according to the terms and conditions of the policy to ensure cost effectiveness and meeting customer needs. This position is an inside/remote position.
 

• Manage investigation of all fire and theft auto claims. 

• Investigate, evaluate, negotiate, and settle auto claims, including verification of coverage and extent of property damage. 

• Work with SIU investigators on all claims and assist in identifying red flags, organized activity, and coverage issues.

• Oversee vehicle inspections for fire, theft recovery losses, and vandalism damage, ensuring damage is consistent with the report of loss and verifying timelines.

• Maintain a diary system, capturing all required data; document claim file activities in accordance with established claims handling standards.

• Complete thorough recorded statements of all potential claiming parties and material parties; consult with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialists.

• Communicate with lien holders, body shops, tow facilities, and other vendors to secure information needed to bring a claim to a conclusion.

• Ensure the integrity of investigations by developing accurate and relevant investigation material and data acquisition.

• Ensure adequacy of reserves, confirm or deny coverage, and advise policyholders as to the proper course of action.

• Manage file inventory to ensure timely resolution of cases.

• Control associated claims for rental/loss of use and storage.

• Issue payments to the appropriate parties.

• Possess proficient computer skills, including Microsoft Office Suite.

• Perform other duties, as needed.

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Qualifications:
 

• Strong moral character and work ethic

• Ability to work in a high-volume, collaborative, fast-paced environment 

• Highly organized with the ability to handle multiple tasks simultaneously to meet deadlines

• Detailed-oriented and flexible to daily changing needs and job duties

• Customer-focused

• Independent and self-starting

• Problem solver

• Bilingual strongly preferred

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Licensing or Certificates

• TX Adjusters License 

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We offer excellent benefits including paid time off, holidays, 401k with employer matching, employer paid health benefits and more!

 

Send resume and salary requirements to: Anne Brown (abrown@apollomga.com)

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