For Customer Service or to Report a Claim, please call 855-371-7310 or 844-394-5805

Summary
 

This summary tells you the basics of our privacy commitment to you-how we collect and use your information, how we protect it, and who can see it. You should read the entire privacy policy below for full details.

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• We obtain personal information from you directly, from your transactions with us, and from third parties such as state motor vehicle departments.

• We do not collect personally-identifying information from you when you visit our Web site or online services unless you affirmatively provide it to us.

• We do not allow third parties to collect personally-identifying information from your computer or mobile device when you visit our Web site or use our online services.

• We will not sell your information to third parties.

• Any third parties who perform services for us are required to safeguard any customer information and may only use it in connection with performing those services.

• We extensively secure and limit access to your information.

• We protect information about potential, current, and former policyholders
   

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The Information We Collect

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Non-public personally identifiable information ("Information") is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information.
 

 

Information We Obtain From You 

 

During the quoting, application, or claims handling processes you may give us Information such as your:
 

• name

• address

• phone number

• email address

• Social Security number

• driver's license number

• date of birth
   

If you gave us your email address, APOLLO may use it from time to time to notify you of such things as new services, or to confirm transactions. If you do not wish to be contacted by email for non-policy related communications, you may unsubscribe by notifying APOLLO in writing.

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 If you are a policyholder, you can log in to your account at ApolloMGA.com, click on "Update Email Preferences" on the right side of the screen and choose the level of communication you'd like to receive from us. If you have not yet enrolled online, you will need to enroll with Apollo.com to update your email preferences.

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Information About Your Transactions

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We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes.

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Information From Third Parties

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We may receive Information about you from consumer reporting agencies, which provide us with motor vehicle reports, claim reports, criminal history, and/or credit information where permitted by law. When you ask for a rate quotation, we may obtain credit information or criminal history if permitted by applicable state law.

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Our sales and customer representatives do not have access to the details of your credit information. Other companies who view your credit report will not see the APOLLO inquiry. It will be visible only to you. Our inquiry will not affect your credit score or credit rating. If you commit to purchase a policy with APOLLO, we will also confirm your motor vehicle record, criminal history and claims history. As permitted by law, we may also review your motor vehicle record, claims history, criminal history and/or credit information in connection with any renewal.

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Location Services for Mobile Apps

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Your current location is only determined if you choose to use a function on our apps to determine your current location. If you allow your location to be obtained using a APOLLO app, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. APOLLO does not automatically track your location when you use our apps.

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Access and Correction of Personal Information

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Upon the written request, we will take reasonable steps to verify the accuracy of the personal information in our records.

 

 

The Information We Disclose

Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your policy and/or claims records.

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We use this Information to process and service your policy; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as information about our current policyholders.

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Following are some examples of how we may disclose Information:

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We must exchange Information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make.

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When you are involved in a claim, policy information is provided to adjusters and the businesses that will repair your vehicle.

 

We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. If the law in your state permits, we may share Information with financial institutions with which we have a joint-marketing agreement. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided.

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Information may be provided to organizations conducting actuarial research or audits. In this case, you will not be individually identified in any research report. The organization must agree not to redisclose the Information and the Information will be returned to us or destroyed when it is no longer needed.

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We may also share your Information for other permitted purposes, including:

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• with another insurance company if you are involved in an accident with their insured

• with our reinsurers

• with insurance-support organizations that detect and prevent fraud

• with medical professionals or institutions in order to verify coverage or conduct operations or services audits

• with state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities if ordered by a subpoena, search warrant or other court order

 

 

Confidentiality and Security

 

We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.

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Your Security is Important

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Please see our Internet Security Policy for further information on how we protect your information on the Internet. Additional Information for our Customers and Internet Users We continuously improve Apollomga.com. We are interested in how visitors use our website, what they like and dislike, and where they have problems. We may gather data on how users navigate our site so we can make Apollomga.com an easy place to do business. Our tools may gather data such as what browser a person uses or even what pages are most popular.

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We use cookies to improve your experience while using Apollomga.com and our internet apps. Cookies are small files that are stored on your computer. They do not contain any personally identifiable information about you. They help us personalize your experience when you return to our website, and they are required for certain portions of our website. Most browsers let you determine whether or not you accept our cookies. If you don't use cookies, you won't be able to use certain Apollomga.com features, such as the "remember me" function for policyholders that lets you store your User ID so you don't have to input it every time you log in from the same computer.

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We also provide some links to third-party websites that are not owned by APOLLO. APOLLO has no control over their privacy practices and assumes no responsibility in connection with your use of their websites. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.

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As an Apollo Managing General Agency LLC customer, Apollo Managing General Agency LLC will contact you regarding your policy and our products and services, such as billing notices, confirmations of changes, changes to our products, and other Apollo Managing General Agency LLC-specific communications. You may NOT unsubscribe from these Apollo Managing General Agency LLC-specific communications that relate to your primary usage of our service and products; and you agree to receive these if you make a purchase.

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From time-to-time, Apollo Managing General Agency LLC may contact you about third-party promotions. In addition, prior to purchasing a policy or after canceling your policy, Apollo Managing General Agency LLC may contact you to confirm your quote or invite you to come back and get a new quote or to purchase a policy. We may use a third-party to contact you. You will have the ability to unsubscribe from whichever type of communication you received.

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Links to Other Companies on the Apollo Managing General Agency LLC Web Site

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The Apollo Managing General Agency LLC Web site contains links to our business partners and links to other sites offering valuable information. If you choose to provide any personal information directly to any of these entities, the collection and disclosure of your personal information by that entity will be governed solely by that entity's privacy policy. Apollo Managing General Agency LLC makes no representations or warranties regarding these sites.

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Reviewing or Correcting Your Information

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As a customer, you can always review and update your information. All consumers have the right to know the personal information that Apollo Managing General Agency LLC has about them and to make changes to that information. To make such an inquiry please write to our Customer Service Department the address listed below and identify the information you would like. You will be required to provide certain personal information for identity verification purposes. If your information is immediately accessible when you call, the customer service representative will review it with you and you may make changes to it at that time. If your information is not immediately accessible when you contact us, within 90 business days, Apollo Managing General Agency LLC will inform you of the types of information we have about you. If you would like to further review the information, you may review and copy the information in person at our customer service center or request a copy be sent to you by mail. Apollo Managing General Agency LLC may charge a fee for providing a copy by mail.

 

 

Changes to This Privacy Policy

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We may modify our privacy policy from time to time. The most recent version is always posted at ApolloMGA.com. Each of our policyholders receives a copy of our privacy policy at least once per year. In addition, in the event that we make a significant change to our privacy practices, we will send a revised copy of our privacy policy to each of our current policyholders.

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What to Do if You Have Privacy or Security Concerns

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If you have a concern about privacy or security at APOLLO, we want to hear about it by mail or email.

Please write to us at:
 

Privacy Administration 
APOLLO Managing General Agency LLC 
PO Box 1629 Allen Texas 75013
 

or email us at privacypolicy@Apollomga.com
 

This Privacy Policy applies to all of the following APOLLO Managing General Agency LLC companies:
 

The Effective Date of the revised Privacy Policy is March 15, 2014.