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PD Adjuster
 

Investigates and manages personal automobile first and third-party non injury claims.
Reports directly to Property Damage Manager.

Position Responsibilities

  • Deliver a customer-focused claims experience.

  • Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses.

  • Document claims through active listening and use of data to summarize liability decisions.

  • Communicate compassionately with customers and help them through their claim.

  • Negotiates and conveys claim settlements within authority limits.

  • Writes denial letters, Reservation of Rights and other complex correspondence.

  • Maintains diary system, capturing all required data and documents claim file activities in accordance with established claims handling standards.

  • Manages file inventory to ensure timely resolution of cases.

  • Handles files in compliance with state regulations, where applicable.

  • Negotiate claim settlements with customers in accordance with business unit standard methodologies.

  • Detailed oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties.

  • Ability to obtain appropriate state licensing as required.

  • Proficient computer skills required including Microsoft Office Suite.

  • Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit.

  • Performs other duties as needed.

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Position Qualifications

  • A minimum of 2-3 years of automobile claims experience.

  • Detail-oriented in a multi-tasking environment.

  • Excellent written and oral communication skills.

  • Customer-focused orientation modeling patience and empathy.

  • Self-motivated team player.

  • Bilingual (Spanish) is preferred but not required.

  • Strong organizational skills with attention to detail

  • Strong work ethic and an ability to work with limited supervision.

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Certificates, Licenses, Registrations

  • ​TX Adjuster License

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We offer excellent benefits including paid time off, holidays, 401k with employer matching, employer paid health benefits and more!

Send resume and salary requirements to: Anne Brown (abrown@apollomga.com)

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